FAQs
1. How frequent do I need to change the filters?
Filters typically get changed from 6-12 months to enjoy optimal filtered clean drinking water. Consider subscription and get regular deliveries of refills to your doorstep.
All our filters are specially designed for easy replacement. Hence, you can have them changed via a twist lock mechanism. (Do check out instructions under the Product Demo)
Besides water and air filters, we do carry life style products such as eco-bottles and hand sanitizers. You can also check out the latest sparkling water dispensers suitable for commercial uses such as restaurants and central kitchens.
Turn off the main switch and water, leading to the system. Put a tray or dry cloth under the filters ( to catch any droplets / flow of residual water), twist it and turn it out, then twist the new filters in, and then turn back the main water. Enjoy freshly filtered water!
The quality of water will not be optimal and ideal for drinking. The filter membrane acts like a sponge and if it is not changed, the quality of the water will decline.
You can now order them with us on the listings. If you need further assistance, feel free to write to sales@tomalglobal.com or whatsapp 87555883.
There is a re-set button behind the dispenser. Switch off the dispenser, slide the dispenser off the hanging bracket, use a pen to press the re-set button for 30 seconds , switch the dispenser back on and it should work. If you try it again and it doesn't work, please write to bizsupport@tomalglobal.com or whatsapp 87555883 with a video.
After payment, we will contact our external professionals to install. We will do our best to get the earliest slot available for you. In order to prepare for smooth installations, you are encouraged to send pictures of installation site to bizsupport@tomalglobal.com . If there be extra installation charges, our service team will advise accordingly.
There is no need to boil the water as Tomal is filtered by highest quality filter membrane. To store filtered water, we recommend that it be stored in the fridge and be consumed within 2 days.
Tomal has pioneered the modular configurations of undersink filters to personalise the types of filtered water which is best for you. This is a complimentary service which includes assembling the right configurations for you to drink the best water suited for you. Please write to sales@tomalglobal.com for your complimentary site visit.
Tomal also customises air filter solution for buildings and we are working towards a greener environment and buildings with good quality air in mind. Air quality consulting by air filter experts can be arranged for hotels, restaurants, shopping malls or any other commercial spaces.
The filtration products is engineered for annual filter change to maintain the quality of purification. The electronic parts come with a 1 year product warranty from the date of purchase of full priced items , and it covers mainly mechanical functions but not wear and tear and improper use and maintenance of the system. You are advised to clean the water outlet once every week and to keep the system dry after every use. Should you have further needs in troubleshooting, please kindly write to bizsupport@tomalglobal.com
Yes, we do. For every successful referral , you can enjoy cash or product credits. Contact us at sales@tomalglobal.com for more information.
Tomal has a 3 year and life time membership program that is available for continual costs savings. You will also get a free welcome pack! Also, you can consider getting on the subscription plan for your annual filter replacements to enjoy immediate cost savings of 10% off retail.
You can opt to be on our mailing list or write to us at contact@tomalglobal.com.
Follow us on IG @tomaglobalsg or Facebook @ Tomal Global Innovation to learn more about our latest promotions and how to win attractive prizes.
Tomal offers an exclusive Affiliate program for only select companies or individuals who truly believe in refined living by way of drinking premium water, and breathing pure air! Our lifestyle products are expanding and will include a wider range of lifestyle products that would cover new areas such as eldercare. Keen to learn how to become successful or have a side hustle in recommending us? WhatsApp us at 87555883 for a free coffee chat sharing.