Frequently Asked Questions

How often do I need to change my filters?

Filter replacement depends on your usage and the specific system. As a general guide, filters are typically replaced every 6–12 months. Higher-usage commercial environments may require more frequent replacement.

Can I change the filters myself?

Yes. Most Tomal filters are designed for easy replacement using our TwistLock® mechanism, so you can replace them without a technician.

Can I purchase replacement filters online?

Yes. Replacement filters are available directly from our online store. Please check your product model before ordering to ensure you select the correct filter.

Do you provide filter replacement services?

Yes. A filter replacement/site visit service is available for customers who prefer professional assistance. Additional service charges apply.

How does installation work?

After your order, our installation team will contact you to arrange an installation appointment where installation is available. Additional charges may apply for non-standard installation work, such as extending water or electrical points, drilling or other site modifications.

What does the warranty cover?

Warranty coverage varies by product. In general, warranty applies to manufacturing defects under normal and intended use. Damage caused by misuse, improper installation, unauthorised modification, neglect or failure to follow maintenance requirements may not be covered.

Please refer to the warranty terms for your specific product.

What if my dispenser isn't working?

First, check that the unit has power, water supply and that the filters are correctly installed.

If the issue continues, please email our after-sales team at bizsupport@tomalglobal.com with your order details, product model and a photo or video of the issue. Our team will guide you through the next steps.

How do I contact Tomal for after-sales support?

For technical support and troubleshooting, please contact us by email at bizsupport@tomalglobal.com.

Email allows us to keep your product details, photos and troubleshooting history together so that we can assist you more efficiently.

Can I use third-party filters?

We recommend using the filters specified for your Tomal system. Using incompatible filters or components may affect performance and may affect applicable warranty coverage.

Do I need to boil water filtered by Tomal?

Tomal filtration systems are designed to provide filtered drinking water. Whether additional treatment is required depends on the specific system and application. Please follow the instructions provided with your product.

Can I get help choosing the right system?

Absolutely. If you're unsure which filter or dispenser is right for your home, office or business, contact our team.

We'll help you choose based on your water requirements, usage, available space and budget.

You can write to us at sales@tomalglobal.com or whatsapp us at +65 8153 2177 / 8960 7542

Looking for something else?

For product-specific information, please refer to the individual product page or write to our team at sales@tomalglobal.com.