FAQs

1. How frequent do I need to change the filters?

Filters typically get changed from 6-12 months to enjoy optimal filtered clean drinking water. Consider subscription and get regular deliveries of refills to your doorstep.

2. Do I need professional assistance in changing the filters?

All our filters are specially designed for easy replacement. Hence, you can have them changed via a twist lock mechanism. (Do check out instructions under the Product Demo)

3. What does the product warranty cover?

Our products are generally marked for a product warranty for one year and beyond that, you can consider extending your warranty with the relevant Tomal care packages. We recommend that you consider also the maintenance packages if you are a heavy user- i.e a restaurant, shopping mall or a large office.

4. Can I order the service to change my filters?

Yes , we do have a site visit service that can be used to change filters. The site service is conducted by our external company. You can check out with this link:https://tomalglobal.com.sg/products/call-back-service

5. What happens if I do not change my filters in time?

The water quality will decline and optimal safe drinking water will not be dispensed. We recommend you to subscribe for automatic replacement refills to be sent to your door step!

6. Where can I purchase the replacement CO2 cylinder for the sparkling dispenser?

Yes, we offer them on our listings. If you need further assistance, feel free to write to sales@tomalglobal.com or whatsapp 8153 2177.

7. What should I do if the hot water is not dispensing from Freshdew?

There is a re-set button behind the dispenser. Switch off the dispenser, slide the dispenser off the hanging bracket, use a pen to press the re-set button for 30 seconds , switch the dispenser back on and it should work. If you try it again and it doesn't work, please write to bizsupport@tomalglobal.com or whatsapp 87555883 with a video.

8. How do I arrange delivery and installation?

After payment, we will contact our external professionals to install. We will do our best to get the earliest slot available for you. In order to prepare for smooth installations, you are encouraged to send pictures of installation site to bizsupport@tomalglobal.com . If there be extra installation charges, our service team will advise the charges accordingly.

9. Do I still need to boil my water if the water is being purified by Tomal filters?

There is no need to boil the water as Tomal is filtered by highest quality filter membrane. To store filtered water, we recommend that it be stored in the fridge and be consumed within 2 days.

10. How does Tomal personalise a water solution for me?

Tomal has pioneered the modular configurations of undersink filters to personalise the types of filtered water which is best for you. This is a complimentary service which includes assembling the right configurations for you to drink the best water suited for you. Please write to sales@tomalglobal.com for your complimentary site visit.

11. How can I order my replacements?

You can order them online at our shop at www.tomalglobal.com.sg and go under the section of Water or Air.

12. What other innovative solutions does Tomal offer?

Tomal also customises air filter solution for buildings and we are working towards a greener environment and buildings with good quality air in mind. Air quality consulting by air filter experts can be arranged for hotels, restaurants, shopping malls or any other commercial spaces. Besides, we also have a strong affiliation to a speciality food ingredient supplier - Seaward. If you like to understand more for your Food & Beverage or Food manufacturing business, do write to sales@tomalglobal.com to explore more.

13. Does Tomal offer product warranty?

The filtration products is engineered for annual filter change to maintain the quality of purification. The electronic parts come with a 1 year product warranty from the date of purchase of full priced items , and it covers mainly mechanical functions but not wear and tear and improper use and maintenance of the system. You are advised to clean the water outlet once every week and to keep the system dry after every use. You are also encouraged to purchase the maintenance package which can be purchased right from the start! Should you have further needs in troubleshooting, please kindly write to bizsupport@tomalglobal.com

14. My customers , family and friends are also interested in Tomal's products. Do you have any referral programs?

Yes, we do. For every successful referral , you can enjoy cash rewards or product credits. Contact us at sales@tomalglobal.com for more information.

15. What other benefits can Tomal offer me?

Tomal has a 3 year and life time membership program that is available for continual costs savings. You will also get a free welcome pack! Also, you can consider getting on the subscription plan for your annual filter replacements to enjoy immediate cost savings of 10% off retail.

16. How do I get to know the latest promotions for new buyers?

You can opt to be on our mailing list or write to us at contact@tomalglobal.com.

Follow us on IG @tomaglobalsg or Facebook @ Tomal Global Innovation to learn more about our latest promotions and how to stay connected in our vibrant Health and Wellness Community.

17. Exploring Collaborations and Partnerships?

If you are a business owner or someone who have a social influence, talk with us! We'd be happy to explore collaborations for a win-win!